Privacy Policy

Effective Date: 1 June 2025 | Last Updated: 1 June 2025 | Jurisdiction: Australia

1. Who We Are

Cloud Nine AU ("we", "us", "our") operates cloudnineau.com, an online cannabis dispensary delivering products across Australia. ABN: 00 000 000 000. Contact: orders@cloudnineau.com.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

• Order information: Full name, delivery address, email address, phone number
• Payment confirmation: Cryptocurrency transaction ID (TXID) — we do not receive or store wallet private keys or card details
• Contact enquiries: Any information you include when contacting us via email or our contact form
• Newsletter subscription: Email address only

2.2 Automatically Collected Information

• Analytics: Page views, session duration, referral source (via anonymised Google Analytics — no personally identifying data)
• Device information: Browser type, operating system (for compatibility purposes only)
• IP address: Retained for fraud prevention and security purposes only; not linked to order records

2.3 What We Do NOT Collect

• Credit or debit card details (we don't accept cards)
• Bank account information
• Cryptocurrency wallet private keys or seed phrases
• Government ID (we do not conduct identity verification)
• Biometric data

3. How We Use Your Information

• To process and fulfil your order
• To send order confirmation and dispatch notifications
• To provide customer support and respond to enquiries
• To send newsletters and promotions (only if you've subscribed; you may unsubscribe at any time)
• To detect and prevent fraud and unauthorised access
• To comply with legal obligations where required

We do not use your information for automated decision-making or profiling.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share limited information with:

• Australia Post: Name and delivery address only, for shipping purposes
• Email service providers: Email address, for transactional email delivery
• Legal authorities: If required by law, court order, or to protect our legal rights

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

5. Data Retention

Order records (name, address, order details) are retained for 7 years in accordance with Australian tax law requirements. After this period, records are securely deleted. Email addresses for newsletter subscribers are retained until you unsubscribe. Contact form messages are deleted after 12 months unless ongoing correspondence is required.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption on all website traffic
• Secure, access-controlled storage systems
• Limited staff access (need-to-know basis only)
• Regular security audits

No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

7. Your Rights (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached your privacy

To exercise any of these rights, email orders@cloudnineau.com. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies for essential site functionality (e.g., shopping cart). We use anonymised Google Analytics for aggregate traffic statistics. You may disable cookies via your browser settings; this may affect some site functionality but will not prevent you from placing an order.

9. Age Verification

Our site is restricted to individuals 18 years of age or older. We use a session-based age gate as the primary verification mechanism. We do not collect or store government ID. By confirming you are 18+ on the age gate, you take responsibility for this declaration.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact

Privacy enquiries: orders@cloudnineau.com
Subject line: "Privacy Enquiry"
Response time: Within 5 business days